9 Apply for non-migrated services from legacy platform

This section list down the steps required for applying for a service that is yet to be migrate to the new platform. User would be auto-directed to the legacy platform in such case and he would not require to login separately for the legacy platform.

Step 1: Enter your login name and password and click on Login button

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Step 2: The ‘Account Summary’ is displayed on login. Click on Services tab to apply for various services.

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Step 3: Click on View Service by Region button to view services listed region wise. You may also click on View Service by Department button to view departments for which services are available (step 4-5).

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Step 4: Services displayed department wise, click on department name for e.g. Department of Industrial Policy (DIPP) to view services offered by the department.

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Step 5: Services offered by the department are displayed along with a brief about department. Click on required service link offered by the Department to view the details of the service.

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Step 6: Click on any service under the department name or from “View Services by Regions” section to apply.

You can also filter the list of services displayed by using the filter options.

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Step 7:  To apply for a service that is not yet migrated to OSS portal i.e. services still being processed in legacy portal, user will be redirected to legacy portal via a link on the window to redirect to legacy page.

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Click on ‘OK’ for navigation to legacy eBiz portal page.

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User redirects to the legacy platform page for applying the selected service which is not yet migrated to OSS portal. You would be automatically logged in the legacy platform and separate login is not required for this portal.

Step 8: Suppose user clicks on “ESIC Registration” then he/she will land on service page where description of service is provided. User can also view other details like payment information, service availability, FAQs etc. on this page.

User can download the form from ‘download form’ section by clicking on the pdf icon. User fills it and saves it on his/her local machine.

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User may also go back to the new portal by clicking on the link provided at the top right section of the page as shown below.

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Step 9: User clicks on “My Account” tab and selects “Upload and Submit Form” option from the left panel.

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Step 10: “Select Form” page will be displayed in to the right panel. 

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Step 11: User selects “Region”, “Service” and “Organization” from the dropdowns. User will browse for the filled form on his/her local machine after clicking on “Browse” and selects the relevant filled form. User clicks on “Upload” once filled form is selected.  In case of any mistake while filling the form user will have the option to click on the “Reset” button. It will reset all the fields to default value.

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Step 12: “Select Office” page, if applicable for service, will be displayed in to the right panel.

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Step 13: User will have to select the “Sub-region” and click on the “Get Offices” button. The available office will be available just below the “Get Offices” button. This is an optional step which would depend on the service for which the user is applying.

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Step 14: User will have to select the office and click on “Proceed” button.

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Step 15: “Confirm Office” page will be displayed in the right panel. User will have to click on the “Proceed” Button for further processing. “Back” and “Cancel” button are there for user to go back or cancel the processing.

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Step 16: If there is fee associated with the service, user is directed to payment page for paying fees for the selected service. For services in which user is supposed to calculate fees, a placeholder will be provided on the screen for user to enter the desired amount. Otherwise calculated fees is shown to the user.

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Step 17: Confirm Invoice” page, if applicable to service, will be displayed in to the right panel. It contains “Invoice Details” and the “Billing Information” Details. User has to enter the “Billing Information” which is “Name” and “Address” and click on “Proceed” button.

Please provide your correct address along with contact number so that support team can contact you in case of any issues.

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9.1 Steps to track status on legacy platform

Step 1: Go to “Status” section under “My accounts” tab.

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Also, you can directly view the status of non-migrated application from new platform by clicking on the link ‘Click Here for applications submitted on old eBiz portal’ from Account Summary page.

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Step 2: User can track the status of his/her application from the highlighted area in the snapshot. For quick status tracking user can apply filter on either organization, region, submission date or service and click on “Go” to continue.

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Check the status of the applications. The status of the application may vary and you might need to take action on the applications for status like ‘Resubmission Required’ or ‘Clarification Required’. Once you take the required action on such applications and submit again, the status would change to ‘Resubmission Complete’ and ‘Clarification Complete’. It would be then processed by the Department.

9.2 Resubmission of application on legacy platform

Step1: In case department sends application back for resubmission, User needs to check the status of the application and click on ‘Resubmission Required’ link.

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Step 2: Upon clicking on ‘Resubmission Required’ link, ‘Status of Submitted Applications’ page is displayed. To resubmit the application, user needs to click on ‘Resubmit’ hyperlink- just above the ‘Back’ button.

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Step 3: Upload Form for Service’ page is displayed where user can browse the e-form and upload the correctly filled e-form by clicking on ‘next’ Button.

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Step 4: File Detail will be displayed to Business User. Click ‘continue’ to submit the corrected e-form.

In case payment needs to be made, follow steps given in payment section.

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Step 5: Process of resubmission is completed and User will be able to see the ‘Confirmation’ Page.

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Step 6: In case department has asked for resubmission along with payment, user is shown ‘Invoice’ page where the required payment will be auto-populated. User will enter his name and address and click on ‘Make Payment’ button. The process will be similar to payment process (Credit Card/Debit Card/Net banking and Net banking/Offline) described in section 11.

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Step 7: Once the payment is made successfully the resubmission process will be complete.