This section enables the business user to view PDF’s in different browsers used commonly like IE (Internet Explorer), Mozilla Firefox and Google Chrome. There may be case where the user might not be able to open the empty forms for different services from their respective Service Landing Page.
This problem can be resolved by changing few settings resulting in PDF view compatibility with different browsers and PDF can be opened in any browser.
By default, PDFs can be viewed in this browser. In case PDF is not opening in this browser, following are the steps to enable the PDF reading in IE (Internet Explorer 8 and later).
Following screen was obtained on selecting pdf link, after making above mentioned changes in IE. The form opened in the browser window successfully.
By default, a built-in PDF viewer is available with Firefox. But without activating right PDF plugin, the PDF will open just as shown in Image 1.
After making the above changes in Firefox, select the PDF link. The form will be opened successfully in the browser window.
PDF viewing has been a task with this browser. The reason being, Chrome and Acrobat no longer being compatible. The Acrobat/Reader plug-in for Google Chrome is based on the Netscape Plug-In API (NPAPI) technology. Google announced that in April 2015 NPAPI plug-in support would be disabled by default in the Google Chrome web browser, with an override capability for advanced users. In September 2015, NPAPI support in the Google Chrome web browser was removed entirely.
Hence, while it is not possible to view PDFs in Chrome browser directly, they can be viewed in external applications like Adobe Reader as the browser arranges for a smooth download option. There are few steps for setting the plugins in Chrome browser to view PDFs in external application.
After making above changes in the Chrome, click on pdf link. The form opened in the browser window successfully.